Customer engagement
Customer engagement from Larato

Customer engagement

Develop mutually beneficial engagements between your business and your customers.

“Customer Engagement has moved on from a few parties, some free champagne and a promise to be together forever.” Dr Lucy Green

  • Engage more customers
    Develop a deeper understanding of customers perspectives to uncover new commercial opportunities. 
  • Customer Relationship Management
    Specify how you should manage customer relationships to achieve growth and competitive advantage. Then make your CRM software support how you want to work. 
  • Engagement workshops
    A Larato Customer Engagement Workshop is a mutually beneficial engagement between senior executives of your company and peers from your most valued customers. 
  • Customer Advisory Board
    A Larato Customer Advisory Board is an ongoing programme of Engagement Workshops. Larato-facilitated Customer Advisory Boards deliver, on average, a 66:1 return on investment. 

Quick case study

Claranet logo

Service purchased:
Customer engagement workshop

Business challenge:
Create a close-knit customer community to advise on business direction and strategy.

Result:
Claranet’s customer engagement workshops have given invaluable input to Claranet’s strategic direction and uncovered innovations that have strengthened their businesses. Customers that participate have become ambassadors for Claranet’s customer-centric approach.

“I thought the Customer engagement workshop was the best one that I have attended. Feedback from customers that I spoke to was universally positive with specific reference to the well thought-through workshops”

Managing Director,
Claranet