Customer engagement
Customer engagement from Larato

Customer engagement

Develop mutually beneficial engagements between your business and your customers.

“Customer Engagement has moved on from a few parties, some free champagne and a promise to be together forever.” Dr Lucy Green

  • Engage more customers
    Develop a deeper understanding of customers perspectives to uncover new commercial opportunities. 
  • Customer Relationship Management
    Specify how you should manage customer relationships to achieve growth and competitive advantage. Then make your CRM software support how you want to work. 
  • Engagement workshops
    A Larato Customer Engagement Workshop is a mutually beneficial engagement between senior executives of your company and peers from your most valued customers. 
  • Customer Advisory Board
    A Larato Customer Advisory Board is an ongoing programme of Engagement Workshops. Larato-facilitated Customer Advisory Boards deliver, on average, a 66:1 return on investment. 

Quick case study

Claranet logo

Service purchased:
Customer engagement workshop

Business challenge:
Create a close-knit customer community to advise on business direction and strategy.

Claranet’s customer engagement workshops have given invaluable input to Claranet’s strategic direction and uncovered innovations that have strengthened their businesses. Customers that participate have become ambassadors for Claranet’s customer-centric approach.

“I thought the Customer engagement workshop was the best one that I have attended. Feedback from customers that I spoke to was universally positive with specific reference to the well thought-through workshops”

Managing Director,